Single‑App Security Across All Sites with a Full Control Panel Refresh
Project Overview
Highcliffe Family Dentistry had an existing intruder alarm system — manufactured by Eaton — but the client wished to upgrade to a system compatible across all of their dental locations, using a modern app‑based platform. To achieve this, we replaced the existing panel with a new Texecom Premier Elite 24 panel, along with upgrades to the keypad and the external bell (sounder).
Scope of Work
- Removed the old Eaton control panel and installed the Texecom Premier Elite system.
- Fitted a new keypad (to match the new system) and replaced the external sounder/bell for improved deterrence and reliability.
- Programmed and commissioned the system: configured user codes, zones, app access, tested functionality, and verified full operation.
- Set the system up so that it can tie into the client’s multi‑site strategy, giving them one app interface to monitor and control alarms across all their dentistry sites.
- Cleaned up wiring, updated signage and ensured the system sits neatly behind the scenes yet remains user‑friendly for staff.
Why Texecom Premier Elite?
The Premier Elite range is designed for high performance, scalability and modern control. Key features include:
- A common programming platform supporting wired and wireless devices alike.
- Expandability: e.g., the Premier Elite 24 supports up to 24 zones and interface with digital services such as Texecom Cloud and remote diagnostics.
- Remote monitoring and communications via SmartCom/4G when required — perfect for multi‑site users.
- Professional grade: meeting EN 50131 and PD6662 standards.
These features made it a strong fit for the dentistry’s requirement for a uniform, modern, scalable alarm platform.
Outcome and Benefits
- The dentistry now has a modern, future‑proof intruder alarm system which can be controlled via an app and scaled as required.
- Staff at all sites can use the same user interface and app experience — streamlining training and management.
- Enhanced deterrence with a new external sounder and clean system installation improves both professionalism and safety.
- Full commissioning and testing ensures the system is ready for day‑to‑day use, with reliable alarm response and user access.
- The upgrade also improves serviceability for us (EAC Fire & Security) and supports ongoing maintenance and monitoring.
Final Thoughts
This project is a strong example of how a targeted upgrade can deliver real value — by delivering one platform across multiple locations, enhancing both security and usability for the client. For any business looking to modernise their alarm system and streamline across multiple sites, this approach offers clear benefits.
If you’d like to discuss an intruder alarm upgrade, multi‑site management, or app‑based security systems, get in touch with us at EAC Fire & Security.
