EAC Fire & Security recently attended another former R U Secure site in Blandford Forum after the customer lost access to the mobile app for their intruder alarm system.
The issue started after the customer’s router had been changed. Since then, the mobile app had stopped working, meaning the customer could no longer remotely access the alarm or receive alerts from the system.
Our team diagnosed the issue, identified the cause and returned to site to replace the faulty communication module so the system could be connected properly again.
Former R U Secure Alarm System Takeover
This was another site previously looked after by R U Secure. With R U Secure no longer trading, the customer needed a trusted local company to inspect the system, diagnose the problem and restore the remote app connection.
EAC Fire & Security is now helping a growing number of former R U Secure customers with alarm takeovers, servicing, repairs and upgrades across Dorset.
We provide professional intruder alarm servicing, system takeovers and fault finding for homes, businesses and commercial sites.
Mobile App Not Working After Router Change
The customer reported that the alarm mobile app had stopped working after their internet router was replaced.
This is a common issue with connected alarm systems. When routers are changed, WiFi details, IP settings or communication modules can stop connecting correctly, which can prevent remote access from working.
During our inspection, we diagnosed the issue to an old firmware Orisec CM2 module.
Orisec CM2 Module Replacement
After finding the cause of the problem, we returned to site and replaced the old CM2 module with a new one.
Once fitted, the system was reconnected and tested to make sure the customer had access again through the mobile app.
The customer can now remotely access their intruder alarm system and receive alerts again, giving them better control and peace of mind.
Restoring Remote Access and Alarm Alerts
Remote access is a useful feature for modern intruder alarm systems. It allows customers to check their system, receive notifications and manage their alarm from a mobile device.
For this customer, restoring the app connection was important because it allowed them to continue using the system properly after the router change.
Alongside new alarm installations, EAC Fire & Security also provides maintenance and repairs for existing systems, including communication faults, app issues, keypad problems, battery faults and system errors.
Intruder Alarm Repairs in Blandford Forum
EAC Fire & Security works with domestic and commercial customers across Blandford Forum and the surrounding areas.
Whether your alarm was installed by another company, previously maintained by R U Secure, or has stopped connecting to the app, our team can help.
We can inspect your existing system, diagnose faults, replace parts and provide ongoing alarm servicing to keep everything working correctly.
Need Help With an Existing Alarm System?
If your intruder alarm app has stopped working, your router has been changed, or you need a former R U Secure system taken over, EAC Fire & Security can help.
We provide alarm repairs, servicing, upgrades and takeovers across Blandford Forum, Poole, Bournemouth, Swanage, Wareham and Dorset.
To arrange an alarm inspection or takeover service, please contact us through our contact page.
