Following a request from a domestic customer in Ridge, Wareham, we were asked to take over and recommission an existing intruder alarm system after their previous provider, R U Secure, had ceased trading.
The customer had already contacted another alarm company prior to us attending, however they were unable to get the system back online or connected to monitoring.
Initial Inspection & Fault Diagnosis
Upon arrival, we carried out a full inspection of the existing intruder alarm system to identify why communications were not functioning.
We quickly identified the root cause:
- The CM2 plug on the Molar connector was physically damaged
- This prevented the communications module from being recognised by the control panel
- As a result, the system could not connect to a monitoring station
We explained the issue to the customer and advised that due to the damage and age of the system, replacement of the control panel would be the most reliable and cost-effective solution.
New Intruder Alarm Panel Installation
Fortunately, we carry service stock, allowing us to resolve issues immediately without delays.
We installed a new Orisec CP-40k wireless control panel, providing a modern, reliable platform for the system.
Works included:
- Removal of the faulty control panel
- Installation of new Orisec CP-40k panel
- Full system power-up and configuration
- Recommissioning of all existing wireless devices
Device Checks & Recommissioning
During setup, we identified additional issues that had been missed previously:
- A rear door contact had no batteries installed
- The device had also been deleted from the previous system
We:
- Installed new batteries
- Re-added and programmed the device into the new system
- Fully tested all detection devices across the property
Monitoring Setup (ARC Connection)
With the new system fully operational, we then:
- Installed a new communications module
- Configured signalling
- Connected the system to an Alarm Receiving Centre (ARC)
This ensures:
- 24/7 monitoring
- Immediate response in the event of an alarm activation
- Increased security and peace of mind for the customer
The customer now has:
- A fully functioning, modern intruder alarm system
- All devices correctly configured and operational
- Reliable communication to a monitoring station
- Complete peace of mind following failure of their previous provider
Why Professional Alarm Takeovers Matter
When alarm companies close or systems are left unsupported, faults like this are common.
Damaged connectors, missing devices, or incorrect programming can easily prevent systems from working properly — even if they appear fine on the surface.
Having a competent engineer inspect, diagnose, and recommission the system ensures everything is:
- Fully operational
- Correctly configured
- Ready for monitoring and real-world use
Need Help With an Existing Alarm System?
If your alarm company has closed down or your system isn’t working properly, we can help.
We specialise in:
- Intruder alarm takeovers
- System upgrades
- Monitoring (ARC) setup
- Fault finding and repairs
📞 Get in touch today to get your system back up and running properly.
