EAC Fire & Security were recently called to a property in Binnegar, Wareham, where the customer was unable to set their alarm system due to multiple faults.
The existing system was an Orisec intruder alarm that had previously been installed and maintained by R U Secure. With the alarm showing faults on arrival, the customer needed a local security company to get the system working properly again and restore confidence in their home security.
Alarm System Faults Found on Arrival
When we arrived, the Orisec alarm panel was showing a fault condition and the customer could not set the system as normal. This meant the property was being left without the protection the alarm was designed to provide.
After carrying out checks across the system, we identified several issues that needed attention, including low batteries and a faulty door contact.
Repairs and Alarm Takeover Work Completed
To bring the system back into working order, we replaced three low batteries and fitted a new door contact to resolve the fault on the system.
We also checked the external alarm bell boxes and replaced the covers, helping to tidy up the outside of the property while ensuring the alarm system was left in good working condition.
Orisec ControlPlus App Issue Resolved
The customer was also having problems setting and unsetting the alarm through the ControlPlus app.
After investigating the app and panel settings, we found that a setting needed to be changed to allow remote setting and unsetting of the alarm system. Once this was corrected, the customer was able to use the app again as intended.
Helping Former R U Secure Customers in Dorset
We understand that many customers who previously used R U Secure may now be looking for a new local company to take over their alarm maintenance, repairs and servicing.
EAC Fire & Security can help with alarm takeovers, fault finding, servicing and ongoing maintenance across Wareham, Binnegar, Poole, Bournemouth, Swanage and the wider Dorset area.
Whether your alarm is showing a fault, your app is no longer working correctly, or you simply need a trusted company to look after your existing system, our team can help.
Intruder Alarm Takeovers in Wareham and Dorset
This job in Binnegar is a good example of why regular alarm servicing and professional fault finding are important. A small issue such as a low battery, faulty contact or incorrect app setting can stop the whole system from being used properly.
By replacing the faulty parts, correcting the app settings and checking the external bell covers, we were able to leave the customer with a working alarm system and better control through their phone.
If you need an alarm takeover in Wareham, Binnegar or anywhere across Dorset, contact EAC Fire & Security today.
